H-CAHPS:
Hospital - Consumer Assessment of Healthcare Providers/Systems
Developed standardized surveys of patients' experiences to:
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Assess the patient-centeredness of care;
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Compare and report on performance; and
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Improve quality of care
Facts about the Report
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Includes only Medicare/Medicaid patients
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Patients randomly selected for survey
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Reporting period: 4th Quarter 2006 – 3rd Quarter 2007 (Oct 2006 to Sept 2007)
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Number of completed LGH surveys: 830
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Response rate: 51%